Former NetApp AI, data, applications and enterprise architecture leader joins NiCE to lead global IT, scale AI adoption across the company and modernise core business systems.

SYDNEY, October 26, 2026. NiCE the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Rajesh Shriyan as Chief Information Officer (CIO). Shriyan will lead NiCE’s global information technology organisation, reporting directly to Arun Chandra, Chief Operating Officer of NiCE.

Shriyan brings more than 25 years of enterprise technology leadership spanning AI, data, cloud, enterprise architecture, business applications and large-scale transformation. He joins NiCE from NetApp, where he most recently served as Vice President of AI, Data, Enterprise Architecture & Applications.

“Rajesh has a proven record of turning AI and technology into measurable business outcomes at enterprise scale,” said Arun Chandra, Chief Operating Officer, NiCE. “As NiCE helps the world’s leading brands put AI at the center of every customer interaction, we are holding ourselves to the same standard. Rajesh’s experience leading enterprise transformation and scaling responsible AI adoption makes him the right leader to strengthen our operational foundation as we enter our next phase of growth.”

At NetApp, Shriyan led a global organisation of technology leaders, architects, subject-matter experts and delivery partners. He scaled the company’s AI Center of Excellence, delivered business-focused AI solutions, and enabled responsible AI adoption for more than 10,000 employees. Over a 15-year tenure at NetApp, he also served as Chief Architect, leading enterprise architecture and data analytics. Before NetApp, he spent more than a decade as an IT architect at Cisco Systems.

As CIO, Shriyan will oversee NiCE’s enterprise applications, data, infrastructure, and IT services. He will play a central role in advancing the company’s internal AI transformation and modernizing core business processes, including its quote-to-cash operations.

“NiCE is defining what AI-powered customer experience looks like, and I’m excited to help bring that same AI-first approach to how we run the company,” said Rajesh Shriyan, Chief Information Officer, NiCE. “My focus will be on giving our teams the data, platforms and AI capabilities they need to move faster, work smarter and deliver even greater value to our customers and partners.”

Shriyan holds a Bachelor of Engineering from K. J. Somaiya College of Engineering in Mumbai. He is based in the Raleigh-Durham, North Carolina area.

With this appointment, NiCE continues to build a leadership team that pairs deep AI expertise with operational discipline, advancing its vision of AI that puts people first.

About NiCE

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes

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